eagle crest vacation rentals
vacation rental eagle crest resort
Centrally located near Bend, Sisters and Redmond Oregon USA
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Vacation Rental Policies and Terms
Birdie 18 Guesthouses at Eagle Crest Resort
Location - Redmond, Oregon.
We sincerely wish you a memorable vacation and we want you to be our guest many times in the future. So, in order to avoid any misunderstandings, we want the conditions of this rental to be very clear. That way, there will not be any hard-feelings if something comes up.
CHECK-IN TIME IS AFTER 4 P.M. AND CHECK-OUT IS 11 A.M. Sorry, NO Early Check-ins or Late Check-outs. The unit must be cleaned for newly arriving guests. If housekeeping is delayed because you do not check-out by 11am, a charge of $25 for the first hour delay will be deducted from your security deposit authorization in order to reimburse the lost time of the housekeeping staff. If you delay check-out by more than 1 hour, then there will not be enough time to clean for the next guests and your entire security deposit will be forfeit.
Please observe all RESORT RULES. We have been informed that the Resort Management has hired a company to enforce their rules and they are empowered to issue citations. Some of the rules include: speed limits, no skateboarding or rollerblading in parking lots, bikes on bike paths, and no parking of RVs or boats except in RV parking lot.
This is a NON SMOKING guesthouse for the comfort of ALL our guests. If you must smoke, please use the outside deck or grounds, be conscious of fire danger, and dispose properly of any waste. If you smoke or allow anyone to smoke inside the premises, you will lose your security deposit authorization at a minimum.
PETS ARE NOT PERMITTED in rental guesthouse under any conditions. We have tried allowing pets in the past but a few irresponsible guests have made it bad for everyone. Violation of the pet policy will result in the forfeiture of the security deposit at a minimum.
The guesthouse is NOT WHEELCHAIR ACCESSIBLE. There are stairs to the bedrooms and stairs to the front door. If these physical restrictions make it impractical for you, then please cancel immediately otherwise you have accepted the access limitations of the guesthouse AS IS.
ALL RENTALS ARE TO FAMILIES AND RESPONSIBLE ADULTS ONLY. You must be at least 25 years old. No high school, college or civic groups, chaperoned or not, are permitted. Properties are patrolled on a regular basis. Guest acknowledges that he/she will personally occupy the property for the entire lease period and will not sublet any portion of the property. Occupancy is restricted to the maximum occupancy as set forth in this lease. Guest agrees that the premises shall not be used for any illegal, unlawful, or commercial purpose. Moreover, use of illegal drugs, possession of firearms, or possession/storage of any hazardous substance are strictly prohibited with zero tolerance. Please use the premises and common areas in such a fashion that does not disturb or offend other guests or residents. We wish you to have an enjoyable vacation, but you must respect the rights of other guests. Violation of any of these terms and conditions shall result in termination and eviction.
SECURITY DEPOSIT A refundable security deposit authorization is required. When you occupy the vacation rental, you authorize us to charge your credit card up to the amount of the security deposit, $500. Your credit card will NOT be charged unless there is damage or loss. No charge will be made if there is no damage or loss to guesthouse or its contents, beyond normal wear and tear, and the no smoking policy is observed, the Occupancy policy is observed. Windows are closed and door to the deck and front door are locked. All debris, rubbish and discards are placed in dumpster, and soiled dishes are placed in the dishwasher and cleaned. One load of laundry is started. Guesthouse is left locked. No linens or towels are lost or damaged. All other rental policies or rules have been observed including but not restricted to the smoking and pet policies: evidence of violation of the non-smoking and pet policy (checked with a black light) will result in 100% forfeiture of the security deposit. The guest is not evicted by the owner (or representative of the owner), the local law enforcement, the security company employed by Eagle Crest Resort. Lessor reserves the right to all o ther legal remedies for loss or damages.
PAYMENT An advance payment equal to 25% of the total rents owing or $100 USD (whichever is greater) is required immediately. This is a reservation deposit – YOUR RESERVATION IS NOT CONFIRMED UNTIL RESERVATION DEPOSIT IS RECEIVED. The balance is due 30 days before the check in date. Please make payments in the form of Visa or MasterCard. The advance payment is not a security deposit. Short Notice Reservations: If you reserve the guesthouse less than 30 days in advance of arrival, then 100% of all rents, fees, taxes and deposits are due immediately. A credit card transaction fee will apply for non-USA credit cards.
CANCELLATIONS - Written notice (email constitutes written notice) is required for cancellation. Cancellations, more than 30 days in advance of checkin, will incur the forfeiture of the 25% advance payment. Cancellations, 30 days or less in advance of checkin will result in the forfeiture of 50% of the reservation Rents applicable. Prior to checkin, a shortened stay will incur the forfeiture of 50% of the Rents applicable to the cancelled nights (for example: shorten stay by 1 night, then 50% of 1 nights rent is forfeit). Shortened stays may void discounts given that are based upon length of stay. This means that our standard listed rates will apply and you may forfeit more than 50% of the rents for the nights cancelled. After checkin, no refund will be made for shortened stays. When possible and at Lessors sole discretion, forfeited rents may be applied to a future rental. Amounts collected for final cleaning, if the entire stay is cancelled, will be refunded. Early departure does not warrant any refund of rents, service fees, cleaning fees, taxes or deposits. For stays of one week or longer, we highly recommend that you purchase vacation cancellation insurance available from most travel insurers.
MONTHLY RESERVATION CANCELLATIONS - Monthly guests must cancel one hundred twenty (120) days prior to check-in. Monthly guests who make a change that results in a shortened stay must give at least ninety (90) days written notice prior to check-in. Forfeiture rules apply, as above.
MAXIMUM OCCUPANCY- The maximum number of guests is limited to six (6) persons. If additional guests are reported, a charge of $50 per person per night will be applied to the security deposit and the balance will be billed and/or sent to collection. In addition, breach of the maximum occupancy policy may result in immediate eviction at the sole discretion of Lessor.
THIS PROPERTY REQUIRES MINIMUM STAY by season.
Longer minimum stays may be required during holiday periods. If a rental is taken for less than the minimum, the guest may be charged rents equal to the minimum unless waived at the sole discretion of Lessor.
NO DAILY MAID SERVICE While the guesthouse will be provided clean upon arrival and ready for occupancy (and linens and bath towels are included in the guesthouse), daily maid service is not included in the rental rate. However additional, pre-arranged maid service is available for an additional fee. We suggest you bring beach towels. We do not permit towels or linens to be taken from the guesthouse.
RATE CHANGES Prior to confirmation, rates and fees are subject to change without notice. After confirmation, confirmed rates are in force regardless of whether rates increase or decrease. For example, Lessor may temporarily reduce rates as a special offer in order to fill unreserved nights. The decreased rates will not apply to prior rental commitments.
FALSIFIED RESERVATIONS - Any reservation obtained under false pretenses will be subject to forfeiture of all payments and the party will not be permitted to check-in. Lessee grants Lessor, their agents and the resort management the right to verify Lessees age and to inspect the premises without notice.
WRITTEN EXCEPTIONS - Any exceptions to the above mentioned policies must be approved in writing in advance. Emails delivered to Lessor shall be deemed to constitute written notice.
PARKING parking is free of charge. However, it is the guests responsibility to obtain permission for oversize vehicles, boats trailers, etc. from the resort management.
INDEMNITY The Guest agrees to release and indemnify the Owner from and against all liability, should anyone be injured upon the premises during the term of the lease, resulting from any cause whatsoever, except in the case of personal injury caused by the gross negligent act of the Lessor.
LOST, STOLEN OR ABANDONED ARTICLES. Neither Agent nor Lessor shall have any responsibility for lost, stolen or abandoned items. There will be a $25.00 handling fee plus shipping fees for any returned items. Lessor may deduct these fees from deposits.
LOCKED AREAS for which Guest is not provided a key, such as owners personal storage areas, are exempt from this lease agreement and are off limits to the Guest. Forced entry into these areas is cause for immediate termination and Guest will be charged or billed for damage and/or missing items.
ACTS OF GOD AND UNPLEASANT THINGS BEYOND OUR CONTROL We sincerely want you to have a good time. However, we cannot guarantee it. No refunds will be given for things beyond our control. We have no control over such things as the weather, electrical outages, mechanical failures, resort facility closures, actions/inactions by resort management, the behavior of other resort guests, wildlife, pets, and any other unpleasant occurrences that may cause you a loss of enjoyment.
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Birdie 18 Guest House is a smoke-free vacation rental. Sorry, no pets.
